Warranty
Last updated October 1, 2026
BH Scooter is an authorized Segway and Hiboy dealer. Every scooter we sell is new, sealed and covered by its maker's limited warranty.
Warranty terms by model
Coverage differs by part, such as the frame, motor, battery and charger. The official warranty for each model lists exactly what's covered and for how long.
- Hiboy S2 warranty
- Segway E3 Pro warranty
- Segway Ninebot Max G2 warranty
- Segway Ninebot Max G3 warranty
- Segway GT3 Pro warranty
How to make a claim
Segway scooters: start a claim at service.segway.com. Have your proof of purchase, the scooter's serial number and a short description of the problem ready.
Hiboy scooters: start a claim on Hiboy's warranty page.
The emails we send you about your order are your proof of purchase from an authorized dealer, so keep them.
We'll help
Not sure where to start? Email [email protected] and we'll help you file the claim. In your first 30 days you can also simply return the scooter.