Returns and refunds

Your 30 days

You can return any scooter within 30 days of delivery, even if you've ridden it.

What we accept

• Normal riding is fine. We can't accept a scooter that has been crashed, damaged, modified or repaired by someone else.
• Send it back complete: the charger and everything else that came in the box, including the bag or seat in Hiboy S2 packages.
• Pack it in its original box if you still have it. If you don't, tell us when you start the return.

How to return it

1. Email [email protected] from the address you ordered with, within 30 days of delivery.
2. We email you a prepaid return label and instructions.
3. Pack the scooter, attach the label and hand it to the carrier.

Your refund

Once the scooter is back with us and we've checked it, we refund the full price to the card you paid with. There's no restocking fee, no charge for return shipping and no store credit in place of your money. Your bank may take 5 to 10 business days to show the refund.

Cancel before it ships

Email us before your scooter ships and we'll cancel the order and refund the full amount.

Damaged, faulty or wrong item

Email us a few photos and we'll arrange a free return right away, with a replacement or a full refund. After the 30 days, faults are covered by the manufacturer's warranty.

A written copy

Want this policy in writing? Email us and we'll send you a copy.