Shipping policy

Where we ship

We deliver to all 50 states and Washington, D.C. We don't ship outside the United States.

What it costs

Shipping is free on every scooter and package. The total you see at checkout is the amount charged to your card.

When it ships

Your order ships within 1–2 business days after your payment goes through. Business days are Monday to Friday, except US federal holidays.

When it arrives

Delivery takes 3–7 business days after your scooter ships. Addresses in Alaska and Hawaii can take longer. We email you the tracking number the day it ships.

If your order is delayed

If we can't ship within the time above, we'll email you before that deadline with a new shipping date. You can keep your order or cancel it for a full refund. If you cancel, we refund the full amount to your card within 7 business days.

Damaged or wrong item

If your scooter arrives damaged or isn't what you ordered, email [email protected] from the address you ordered with and include a few photos. We'll send a prepaid return label and replace it or refund you in full, as described in our returns policy.